When you contact the WhatsApp support team, in addition to the issue details, the messaging platform also collects your phone number or email address so that we can contact you while we resolve your issue. As explained on a WhatsApp FAQ page, whether you collect your phone number or email address depends on how you contact the support team (via phone or email). When you contact the WhatsApp support team through the app, WhatsApp may collect your phone number and additional information related to your issue to help us better understand it, including:
- Phone network information, such as which mobile operator and network you’re using
- Device information, such as the device’s configuration and available storage
- Device settings, such as language and permissions granted to WhatsApp
- Backup settings, such as backup frequency and the last backup date
- WhatsApp app information, such as its version number
- Information about your use of WhatsApp features, which helps us understand where the error may have occurred
How to contact WhatsApp’s support team via in-app chat
When you chat with the WhatsApp support team, we send you messages from an official WhatsApp support account, marked with a verified badge and the Official Support Account label.You can also interact with artificial intelligence (AI) when contacting WhatsApp’s support team. AI in message bubbles for AI-generated repliesAI Sparkle (Sparkle Dust)There is a label attached.Note: If you receive a message claiming to be from the WhatsApp support team, but it doesn’t have a verified badge or label of an official support account , it may be a scam. Don’t answer calls or messages from this number and block or report it immediately.
How to contact WhatsApp support team via official website contact form
When you contact WhatsApp Support via email, WhatsApp will only respond to email addresses ending in @support.whatsapp.com. You can also provide additional information about your issue when contacting the WhatsApp support team through the website contact form. This information will be displayed in the content and attachments of your submission to the WhatsApp support team.
How to give feedback in WhatsApp
You can also give feedback right in the app. Here’s how:
- You can provide feedback to WhatsApp Support about the answers received from the AI.
- Hover over the answer you want to provide feedback for.
- Click on Menu.
- Click on Good Answer or Bad Answer .
- If prompted, add a reason and then click Submit .
