{"id":31071,"date":"2026-10-01T10:30:51","date_gmt":"2026-10-01T10:30:51","guid":{"rendered":"https:\/\/koshalsambada.in\/?p=31071"},"modified":"2026-10-01T10:30:51","modified_gmt":"2026-10-01T10:30:51","slug":"milk-delivery-dispute-over-rs-170-wins-customer-nearly-15x-payout-from-consumer-court","status":"publish","type":"post","link":"https:\/\/koshalsambada.in\/?p=31071","title":{"rendered":"Milk delivery dispute over Rs 170 wins customer nearly 15x payout from consumer court"},"content":{"rendered":"


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NEW DELHI: A Delhi consumer commission has directed a daily farm to refund Rs 170 retained in its app after a customer stopped milk deliveries. The commission also ordered 6 percent annual interest on the amount and Rs 2,500 towards mental harassment, agony and litigation expenses. The order was passed on September 22, 2026.Why did the customer approach the commission?<\/span>According to the commission order, the complainant was using the milk delivery app operated by the dairy farm to receive milk at his home every morning. He stopped the milk supply because of poor quality, with his last order delivered on September 24, 2023.The complainant had Rs 170 remaining in his app wallet when he discontinued the service. He sought a refund from the company on September 29, 2023, but the amount was not returned. He also approached the consumer helpline before filing the complaint.The company did not appear despite being served and was proceeded against ex-parte on July 10, 2024. The complainant then filed his affidavit and relied on documents supporting his complaint.What did the consumer commission find?<\/span>The bench of president Suresh Kumar Gupta<\/span>and member Harshali Kaur <\/span>examined the app screenshot and found that the wallet balance was Rs 170 when the complainant discontinued the milk supply. It also noted that the company’s email response indicated that a refund would be provided if a customer was not satisfied with the product.The commission said the company had not refunded the amount despite the customer’s complaint.\u201cThe OP as retained a sum of Rs.170\/- of the complainant without any reason. The OP cannot retain the amount of the complainant. The OP was under duty to refund amount once the supply of milk is discontinued,\u201d the commission noted.The commission further noted that the company had not contested the case and therefore relied on the evidence produced by the complainant.\u201cThe non-refund of Rs.170\/- by the OP tantamounts deficiency in service on the part of OP,\u201d the bench said.The commission also relied on the company’s response that a refund would be provided if a customer was not satisfied with the product. It therefore held that the amount should have been returned after the milk supply was discontinued.\u201cThe complaint of the complainant is allowed to the effect that OP shall pay a sum of Rs.170\/- alongwith annual interest of 6 percent from date of filing of complaint i.e. 26.02.2024 till its realization. The complainant is entitled for compensation of Rs.2,500\/- for mental harassment, agony and litigation expenses,\u201d the bench concluded.What did the consumer commission order?<\/span>The District Consumer Disputes Redressal Commission, South-West, Delhi, allowed Sarkar’s complaint and directed Sanjeevani Dairy Farms to:<\/p>\n

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