{"id":28740,"date":"2026-09-25T16:57:03","date_gmt":"2026-09-25T16:57:03","guid":{"rendered":"https:\/\/koshalsambada.in\/?p=28740"},"modified":"2026-09-25T16:57:03","modified_gmt":"2026-09-25T16:57:03","slug":"delhi-couple-repaid-rs-1-41-crore-home-loan-but-the-bank-lost-their-original-sale-deed-property-papers-consumer-commission-orders-rs-15-lakh-compensation-plus-rs-50000-costs","status":"publish","type":"post","link":"https:\/\/koshalsambada.in\/?p=28740","title":{"rendered":"Delhi couple repaid Rs 1.41 crore home loan, but the bank lost their original sale deed property papers; consumer commission orders Rs 15 lakh compensation plus Rs 50,000 costs"},"content":{"rendered":"


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\"Delhi<\/div>\n<\/div>\n<\/div>\n
After the bank failed to return their original property papers, the couple approached the Banking Ombudsman. (Image for representative purpose only)<\/span><\/div>\n<\/section>\n<\/div><\/div>\n<\/div>\n

You take a home loan and you repay it in full, but the bank loses the property papers. What do you do and what are your rights?A Delhi-based couple faced precisely this situation. After the bank failed to return their original property papers, the couple approached the Banking Ombudsman and eventually secured compensation.<\/p>\n

What the case is about<\/h2>\n<\/p>\n

On March 16, 2018, the couple took a housing loan of Rs 1,41,75,151 from the bank to purchase a property in New Delhi. The property’s title deeds were mortgaged in favour of the bank as security for the loan.The couple repaid the loan and closed the Rs 1.41 crore account around three years later. They then asked the bank to hand back the original title documents. Despite making repeated requests, they did not receive the papers.In April 2021, the bank informed the husband and wife that it had been unable to trace the original deed. The bank formally acknowledged the loss on July 10, 2021.That was when the couple decided to take up the matter formally and seek compensation.As part of its response, the bank provided a lawyer’s letter dated July 19, 2021, along with a public notice, a police report dated June 29, 2021 and a certified copy of the sale deed obtained from the Sub-Registrar’s office.The couple then approached the Banking Ombudsman on September 7, 2021, seeking redressal of their grievance. During the proceedings, the bank acknowledged that the original papers had indeed been deposited with the bank but could not be traced.<\/p>\n

Why the couple won the compensation<\/h2>\n<\/p>\n

On January 18, 2022, the Ombudsman awarded Rs 5 lakh as compensation to the couple. It also gave them the liberty to pursue any further appropriate remedy before the competent forum.The Rs 5 lakh compensation awarded by the Banking Ombudsman did not satisfy the Delhi couple. They considered the amount \u201cinadequate\u201d and decided to pursue the matter before the Delhi State Consumer Disputes Redressal Commission.The couple filed a consumer complaint against the bank, alleging negligence and deficiency in service after the lender failed to return their original property documents. They sought Rs 1 crore as compensation for the loss. the bank opposed the demand, describing it as \u201chighly excessive\u201d and \u201cnot maintainable in law\u201d.The couple’s original prayer before the consumer commission was:<\/p>\n

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