{"id":20232,"date":"2026-09-04T12:03:56","date_gmt":"2026-09-04T12:03:56","guid":{"rendered":"https:\/\/koshalsambada.in\/?p=20232"},"modified":"2026-09-04T12:03:56","modified_gmt":"2026-09-04T12:03:56","slug":"an-oakland-woman-answered-a-frantic-call-from-someone-claiming-to-be-charles-schwab-security-minutes-later-her-entire-12145-investment-account-had-been-wired-away","status":"publish","type":"post","link":"https:\/\/koshalsambada.in\/?p=20232","title":{"rendered":"An Oakland woman answered a frantic call from someone claiming to be Charles Schwab security; minutes later, her entire $12,145 investment account had been wired away"},"content":{"rendered":"<p><br \/>\n<\/p>\n<div>\n<div class=\"e9jwa\">\n<div class=\"vdo_embedd\">\n<div class=\"GfdvZ\">\n<section class=\"_bIDB  clearfix id-r-component leadmedia undefined undefined  E9tg9 \" style=\"top:0px\">\n<div class=\"_bIDB\" data-ua-type=\"1\" onclick=\"stpPgtnAndPrvntDefault(event)\">\n<div class=\"ypVvZ\">\n<div class=\"WGttI\"><img src=\"https:\/\/static.toiimg.com\/thumb\/msid-133757378,imgsize-121424,width-400,height-225,resizemode-4\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg\" alt=\"An Oakland woman answered a frantic call from someone claiming to be Charles Schwab security; minutes later, her entire $12,145 investment account had been wired away\" title=\"Powell-Loggins continues to deny that she shared information with the callers. (Representational AI photo)\" decoding=\"async\" fetchpriority=\"high\"\/><\/div>\n<\/div>\n<\/div>\n<div class=\"Ta7d_ img_cptn\"><span title=\"Powell-Loggins continues to deny that she shared information with the callers. (Representational AI photo)\">Powell-Loggins continues to deny that she shared information with the callers. (Representational AI photo)<\/span><\/div>\n<\/section>\n<\/div><\/div>\n<\/div>\n<p>Jazz Powell-Loggins usually does not answer calls from numbers she does not recognise. But on July 13, she decided to pick up one such call. The person on the other end claimed to be from Charles Schwab security and told her that someone was trying to sell money from her account.<span class=\"id-r-component br\" data-pos=\"2\"\/>Powell-Loggins said the caller was speaking loudly and repeatedly told her that he was trying to help her. \u201cAnd it was panic, panic immediately,\u201d she told ABC7. She said she struggled to understand what was happening as the caller kept getting louder.<span class=\"id-r-component br\" data-pos=\"4\"\/>About two minutes into the call, Powell-Loggins interrupted the conversation because she had to answer a call from her doctor. Soon after, an alert appeared on her phone saying that a wire transfer had been completed. <!-- -->The entire amount in her investment account, $12,145, was gone.<span class=\"id-r-component br\" data-pos=\"9\"\/>The loss was devastating for Powell-Loggins, who said she had been saving the money with a specific goal in mind. \u201cThat was devastating for me,\u201d she said. \u201cBecause my job was to make sure that my son got out of college with no debt and to help him, fulfill his dreams.\u201d<span class=\"id-r-component br\" data-pos=\"11\"\/><\/p>\n<p><h2>A Frantic Call And A Missing Investment<\/h2>\n<\/p>\n<p><span class=\"id-r-component br\" data-pos=\"13\"\/>Powell-Loggins said the money was especially important because her family was already facing financial pressure. She said that her husband is battling cancer and that medical bills are increasing. She is also on disability after suffering an injury while working at a big-box warehouse store.<span class=\"id-r-component br\" data-pos=\"17\"\/>After discovering that the money had been transferred, Powell-Loggins appealed to Charles Schwab. Five weeks later, she received a letter from the company.<span class=\"id-r-component br\" data-pos=\"19\"\/>The letter said Schwab\u2019s security guarantee \u201ccovers losses from unauthorized activity in your accounts\u201d. <!-- -->However, the company said its investigation found that Powell-Loggins had provided a verification code to a third party, allowing the wire transfer to be completed.<span class=\"id-r-component br\" data-pos=\"23\"\/>Powell-Loggins strongly disputed that finding. \u201cBut you guys are blaming me for an incident that I clearly told you I had nothing to do with,\u201d she said.<span class=\"id-r-component br\" data-pos=\"25\"\/>She also insisted that she had not given the scammers any information during the call. The case raised questions about how scammers could have obtained information that might have helped them target her account.<span class=\"id-r-component br\" data-pos=\"28\"\/><span class=\"id-r-component br\" data-pos=\"30\"\/><\/p>\n<p><h2>The Call May Have Distracted Her<\/h2>\n<\/p>\n<p><span class=\"id-r-component br\" data-pos=\"32\"\/>Security experts said that information such as bank account details, routing numbers and even PIN numbers can be available for purchase on underground marketplaces known as the \u201cdark web\u201d.<span class=\"id-r-component br\" data-pos=\"34\"\/>Jasika Bawa, Project Lead for Google\u2019s Chrome Security, said short PINs can also create security risks. \u201cI would just say, many pins are very short, like four digits. It can even be brute-forced by an attacker,\u201d Bawa said.<span class=\"id-r-component br\" data-pos=\"36\"\/>She explained that brute-forcing means repeatedly trying possible PIN combinations until one works. <!-- -->According to Bawa, scammers in Powell-Loggins\u2019 case may have been using the frantic phone call to divert her attention while activity was taking place in her account.<span class=\"id-r-component br\" data-pos=\"40\"\/>Bawa said banks can send alerts when money is moved. However, a person who is already dealing with a stressful and confusing phone call may fail to notice those messages.<span class=\"id-r-component br\" data-pos=\"42\"\/>\u201cThere might be informational alerts from the bank that would say, &#8216;Hey, by the way, like, you know, $1,000 was just moved from this place to another,&#8217;\u201d Bawa said. <!-- -->\u201cBut while you&#8217;re on the phone, you know, being bombarded with this, like, stressful information from the attacker, you might miss that kind of information.\u201d<span class=\"id-r-component br\" data-pos=\"46\"\/><\/p>\n<p><h2>Schwab Declines On-Camera Interview<\/h2>\n<\/p>\n<p><span class=\"id-r-component br\" data-pos=\"48\"\/>ABC7 contacted Charles Schwab about the case. The company declined to provide anyone for an on-camera interview but issued a statement.<span class=\"id-r-component br\" data-pos=\"50\"\/>\u201cWe sympathize with Ms. Powell-Loggins, whose experience is an unfortunate example of growing imposter fraud,\u201d the company said. <!-- -->Schwab advised clients to be cautious, remain vigilant and protect their personal information.<span class=\"id-r-component br\" data-pos=\"54\"\/>The company did not answer follow-up questions. The questions included what Schwab could have done to prevent the incident, whether a withdrawal involving an account\u2019s entire balance should trigger additional scrutiny, and what evidence the company had that Powell-Loggins provided a verification code to the scammers.<span class=\"id-r-component br\" data-pos=\"58\"\/>Powell-Loggins continues to deny that she shared information with the callers. \u201cI&#8217;ve shown nothing but integrity and hung out with this company. And for them to tell me, we believe you have something to do with it. We&#8217;re not giving you back a dime. Good riddance. That was devastating to me,\u201d she said.<span class=\"id-r-component br\" data-pos=\"60\"\/>She has decided to continue pursuing the matter. Powell-Loggins is taking her case to arbitration and has contacted local police and the FBI.<\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/timesofindia.indiatimes.com\/world\/us\/an-oakland-woman-answered-a-frantic-call-from-someone-claiming-to-be-charles-schwab-security-minutes-later-her-entire-12145-investment-account-had-been-wired-away\/articleshow\/133756989.cms\" target=\"_blank\" rel=\"noopener\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Powell-Loggins continues to deny that she shared information with the callers. (Representational AI photo) Jazz Powell-Loggins usually does not answer calls from numbers she does not recognise. But on July 13, she decided to pick up one such call. The person on the other end claimed to be from Charles Schwab security and told her [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":20233,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-20232","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-31"],"magazineBlocksPostFeaturedMedia":{"thumbnail":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg","medium":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg","medium_large":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg","large":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg","1536x1536":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg","2048x2048":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg","blogsy-small":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg","blogsy-small-tall":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg","blogsy-small-square":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg","blogsy-small-masonry":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg","blogsy-medium":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg","blogsy-medium-masonry":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg","blogsy-large":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg","blogsy-wide":"https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg"},"magazineBlocksPostAuthor":{"name":"admin","avatar":"https:\/\/secure.gravatar.com\/avatar\/8709732a479614e7a8aa24d3eb1b239f30dc6d90c61464ed495001e7a469d856?s=96&d=mm&r=g"},"magazineBlocksPostCommentsNumber":"0","magazineBlocksPostExcerpt":"Powell-Loggins continues to deny that she shared information with the callers. (Representational AI photo) Jazz Powell-Loggins usually does not answer calls from numbers she does not recognise. But on July 13, she decided to pick up one such call. The person on the other end claimed to be from Charles Schwab security and told her [&hellip;]","magazineBlocksPostCategories":["\u0b26\u0b47\u0b36 \u0b2c\u0b3f\u0b26\u0b47\u0b36"],"magazineBlocksPostViewCount":1,"magazineBlocksPostReadTime":4,"magazine_blocks_featured_image_url":{"full":["https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg",400,225,false],"medium":["https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg",300,169,false],"thumbnail":["https:\/\/koshalsambada.in\/wp-content\/uploads\/2026\/09\/powell-loggins-continues-to-deny-that-she-shared-information-with-the-callers.jpg",150,84,false]},"magazine_blocks_author":{"display_name":"admin","author_link":"https:\/\/koshalsambada.in\/author\/admin"},"magazine_blocks_comment":0,"magazine_blocks_author_image":"https:\/\/secure.gravatar.com\/avatar\/8709732a479614e7a8aa24d3eb1b239f30dc6d90c61464ed495001e7a469d856?s=96&d=mm&r=g","magazine_blocks_category":"<a href=\"#\" class=\"category-link category-link-31\">\u0b26\u0b47\u0b36 \u0b2c\u0b3f\u0b26\u0b47\u0b36<\/a>","_links":{"self":[{"href":"https:\/\/koshalsambada.in\/index.php?rest_route=\/wp\/v2\/posts\/20232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/koshalsambada.in\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/koshalsambada.in\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/koshalsambada.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/koshalsambada.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20232"}],"version-history":[{"count":0,"href":"https:\/\/koshalsambada.in\/index.php?rest_route=\/wp\/v2\/posts\/20232\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/koshalsambada.in\/index.php?rest_route=\/wp\/v2\/media\/20233"}],"wp:attachment":[{"href":"https:\/\/koshalsambada.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20232"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/koshalsambada.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=20232"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/koshalsambada.in\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=20232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}